Last updated: November 2026
This policy explains how Double Glazing Repair Liverpool (“we”, “us”) collects and uses personal information when you visit doubleglazingrepairliverpool.co.uk, phone us, email us or send an enquiry through our form. We are the controller of that information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have a question about this policy, email [email protected].
What personal information do we collect?
When you use the form, email or call, we may collect:
- your name, phone number and email address;
- the address or postcode of the property;
- details of the problem, such as which window or door is affected, the frame material and its rough age;
- photos you choose to send, for example of misted glass, a spacer bar marking or a lock cylinder;
- notes from calls, visits, measurements, quotes and work carried out.
Photos of windows and doors can show the inside of your home or the people in it. Where you can, please take them so that no people or personal items are visible.
When you browse the site, our hosting provider may process technical information such as your IP address, browser type and the pages you visit, in order to run and secure the website. If you accept analytics cookies, we also collect information about how the site is used (see below).
How do we use it?
- to reply to your enquiry and call you back;
- to arrange a visit, measure up, prepare a written quote and carry out the repair;
- to order made-to-measure glass units or parts for your job;
- to keep records of the work and our correspondence with you;
- to deal with questions or complaints after a job;
- to understand how the website is used and improve it, where you have agreed to analytics;
- to meet our legal, tax and accounting obligations.
We do not sell your information and we do not use it for unrelated marketing.
What is our lawful basis?
- Contract: where we need your details to respond to a request for a quote or to carry out work you have asked for.
- Legitimate interests: to keep sensible business records, protect the website and answer follow-up questions, where this does not override your rights.
- Legal obligation: where the law requires us to keep records, for example for tax.
- Consent: for analytics cookies. You can withdraw consent at any time.
Who do we share it with?
Where we order a made-to-measure glass unit or a specific part, we may give the supplier the measurements and specification they need; we only pass on your name or address if the supplier needs them to deliver to you.
We also use service providers who handle data on our behalf, such as our website host, email provider and, if you consent, an analytics provider. They may only use your information to provide their service to us. Some may store data outside the UK; where they do, we rely on safeguards recognised under UK law.
We may disclose information where the law requires it, or to protect our legal rights.
How long do we keep it?
If you contact us but do not go ahead, we keep your enquiry details for up to 12 months and then delete them. If we carry out work, we keep the job record, quote and correspondence for up to 6 years after completion, to answer later questions about the work and meet accounting requirements. Photos are kept for as long as the job record they belong to.
Cookies and analytics
The website uses cookies that are strictly necessary for it to work. Analytics cookies, which show us which pages are visited and how people find the site, are only set if you agree to them through the cookie banner. You can change your mind at any time by clearing cookies in your browser and visiting the site again.
What are your rights?
Under UK GDPR you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information where we no longer have a reason to keep it;
- ask us to restrict or stop using it in some circumstances;
- object to processing based on legitimate interests;
- withdraw consent at any time where we rely on consent;
- receive your information in a portable format where this applies.
To use any of these rights, email [email protected]. We will reply within one month.
How do we keep it secure?
We take reasonable steps to protect your information, including limiting access to those who need it and using reputable providers for hosting and email.
How can you complain?
If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You can also complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk or on 0303 123 1113.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.